Welcome to our FAQ page! Here, we’ve gathered answers to the most common questions about shopping at Jellycat Christmas Store. We want your festive experience to be as magical and hassle-free as possible. If you can’t find the answer you’re looking for, please don’t hesitate to contact our friendly team at [email protected].

Our Products

1. What kind of products do you sell?
We specialise in everything you need for a magical Christmas! Our range includes enchanting Advent Calendars, beautiful Christmas Cards & Wrap, delightful Christmas Decorations, thoughtful Christmas Gifts, and delicious Festive Food & Drink. Each item is carefully selected to bring joy and warmth to your holiday celebrations.
2. Are your products suitable as gifts?
Absolutely! Our products are perfect for spreading Christmas cheer. From unique decorations to gourmet festive treats, we have something special for everyone on your list. Many of our items come in festive packaging, making them ready to gift.

Ordering & Account

1. How do I place an order?
Simply browse our website, add your favourite items to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.
2. Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your details for faster shopping, and receive updates on special promotions.
3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to help. Once an order has been processed for dispatch, we may not be able to modify it.

Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes, we use secure encryption technology to protect all your personal and payment information. Your data safety is our priority.

Delivery & Shipping

1. Where do you deliver?
We deliver worldwide! However, we are currently unable to deliver to addresses in Asia and some remote areas. Please check our delivery information page for the most up-to-date details.
2. What are my delivery options and costs?
We offer two convenient options:
– Standard Shipping (£12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: Available on orders over £50, shipped via EMS, delivered within 15-25 days after dispatch.
3. How long will it take to receive my order?
Please allow 1-2 days for us to process and pack your order with care. Once dispatched, delivery times depend on your chosen shipping method. Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. These are estimates and may vary due to factors like customs or seasonal delays.
4. Can I track my order?
Yes! Once your order is on its way, we’ll send you a confirmation email with tracking information. You can follow your parcel’s journey from our winter wonderland in Manchester right to your doorstep.

Returns & Exchanges

1. What is your returns policy?
We want you to be completely delighted with your purchase. If you’re not satisfied, you may return unused items in their original packaging within 15 days of receipt for a refund or exchange. Please contact us at [email protected] to initiate a return.
2. Who pays for return shipping?
For items that are faulty or incorrect, we will cover the return shipping costs. For returns based on change of mind, the customer is responsible for the return postage.
3. How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your bank or payment provider.

Contact Us

How can I get in touch with you?
Our friendly customer service team is here to help! You can reach us at [email protected]. We’re based at 12 Cavendish St, Manchester, GB M8W 6VG, and we’d love to hear from you.

Thank you for choosing Jellycat Christmas Store. We wish you a festive season filled with joy, warmth, and magical moments!

With festive cheer,
The Team at Jellycat Christmas Store