Privacy Policy

Last Updated: December 2023

At Jellycat Christmas Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website noelgiftstore.com and make purchases from our festive collection.

By using our website, you consent to the data practices described in this Privacy Policy. We encourage you to review this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect information that helps us provide our services and enhance your shopping experience:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details (processed securely by our payment partners), PayPal account information.
• Technical Data: IP address, browser type, device information, and pages visited.
• Communication Data: Correspondence when you contact our customer service team.
• Preferences: Your choices regarding advent calendars, Christmas decorations, gifts, and festive food selections.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for Christmas cards, decorations, gifts, and festive food items
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To send you promotional communications about special offers and new products (where you have consented)
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your data with:

• Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal to securely process transactions.
• Shipping Providers: Logistics companies to deliver your orders worldwide (excluding Asia and certain remote areas).
• Service Providers: Companies that help us operate our website, conduct marketing, or provide customer service.
• Legal Authorities: When required by law or to protect our rights, property, or safety.

All third parties are required to maintain appropriate security measures and use your data only for the purposes we specify.

4. Data Storage and Security

Your data is stored securely on protected servers. We implement appropriate technical and organizational measures to safeguard your information, including:

• Advanced encryption technology for all transactions
• Regular security assessments and monitoring
• Limited access to personal data on a need-to-know basis
• Secure payment processing through trusted partners

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we work diligently to provide a safe shopping environment.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request details of the personal information we hold about you.
• Correction: You can update or correct inaccurate information.
• Deletion: You can request deletion of your personal data, subject to legal requirements.
• Objection: You can object to certain processing activities, such as direct marketing.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Withdraw Consent: You can withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic functions like adding items to your cart and processing payments.
• Analytical Cookies: Help us understand how visitors interact with our website to improve its functionality.
• Marketing Cookies: Used to display relevant advertisements based on your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated effective date.

10. Contact Us

Thank you for trusting Jellycat Christmas Store with your festive shopping. We wish you a magical holiday season!

With festive cheer,
The Team at Jellycat Christmas Store